Cancellation Window
Customers may request cancellation before the seva has been assigned for fulfillment or before the priest/service partner has started preparation for the selected date.
Once the sankalp preparation, temple visit, or Jal Abhishek coordination has started, cancellation may not be possible because the service is devotional and time-bound.
Eligible Refunds
Refunds may be approved for duplicate payments, failed bookings where payment was captured, accidental overpayment, or cases where we are unable to fulfill an accepted booking.
Refunds are not usually available after successful completion of the seva and delivery of service proof.
Refund Timeline
Approved refunds are initiated to the original payment method within 5 to 7 business days. The actual credit date may depend on the customer's bank, UPI provider, card network, or wallet provider.
Failed or Pending Transactions
If money is debited but the booking is not created, customers should contact support with the payment reference or bank transaction ID. We will verify the status and either confirm the booking or initiate refund where applicable.
How to Request
To request cancellation or refund, email devnitb@gmail.com or message the WhatsApp support number with booking ID, registered phone number, payment screenshot or UPI reference, and reason for the request.
Support will review the request and respond within 24 to 48 business hours.