Information We Collect
We collect information required to process a seva booking, including devotee name, gotra, WhatsApp number, email address where provided, preferred date, sankalp details, payment status, and payment reference information.
If a customer signs in with Google, we may receive basic profile information such as name, email address, and profile image for account access.
How We Use Information
We use customer information to create bookings, coordinate service fulfillment, verify payment, send booking updates, share proof of service, provide support, and maintain transaction records.
We do not sell customer personal information to advertisers or unrelated third parties.
Payment Processing
Current payments are verified manually through UPI/QR payment screenshots uploaded during booking. We do not ask customers to share UPI PINs, card numbers, CVV, net banking passwords, or similar sensitive payment credentials.
Data Sharing
We may share the minimum required booking details with priests, local fulfillment partners, hosting providers, and support tools only for operating the service.
We may disclose records when required by law, court order, payment dispute process, or government authority.
Retention and Security
Booking and transaction records are retained as required for customer support, accounting, tax, fraud prevention, and legal compliance.
We use reasonable technical and operational safeguards to protect customer information, but no internet-based service can guarantee absolute security.
Customer Rights
Customers may request access, correction, or deletion of their personal information by contacting support. Some records may be retained where required for tax, legal, payment, or dispute-resolution purposes.